Brand voice is the language and writing style used to communicate the personality of your brand, its values, identity and place within the market.
While brand voice is just one part of your brand, it’s equally as important as your visuals, social media, marketing materials and product packaging – essentially, it’s the literary equivalent of your visual identity – and all should work together in harmony to communicate your product or service effectively to your audience.
There are lots of different styles of brand voice that have been adopted by different organisations and these have become even more diverse and varied over time. Some organisations like to take a more corporate or professional approach while others prefer an informal conversational style to reach their audience. The important thing is recognising what’s right for your business.
For example, if you’re in the healthcare, finance or defence industries, taking a more light-hearted approach isn’t really going to be appropriate when you need to gain the trust and confidence of those counting on you. We take a look at some examples below of brands who got it right.
While Coca-Cola may have updated their visual identity several times throughout a century (and more) of trading, their brand voice hasn’t really changed. That’s because they have stayed true to their mission and values. By being consistent in their brand voice and talking to their customers in a way which evokes happiness, this is just what they spread when people are sharing and enjoy their product.
Established in 1864, the first John Lewis department store opened on London’s Oxford Street. This longstanding brand has proved itself as a company shoppers can trust for quality and its success continues today. With the royal seal of approval from HRH Queen Elizabeth II in 2008, John Lewis will always be recognised as a British brand whose values have remained at the forefront since it was founded. The company mantra “Never knowingly undersold.”, further instils this ideology, as does their brand voice. Combined with their simple but recognisable graphic logo, John Lewis use simple language to create a confident, informative and trustworthy brand voice accessible to their diverse customer demographic.
Taking a more personal approach to their brand voice are smoothie makers, Innocent. Their conversational way of communicating with their customers is simple, factual, fun and full of stacks of personality. This is the story of a company who have not forgotten their roots and whose humble beginnings remain evident in their simple style of marketing.
If you’re a start-up looking to develop an effective brand voice get in touch with our team today. Perhaps you’re already up and running and just need a bit of fresh thinking? You can call us on 01600 891525 or email firstname.lastname@example.org.