Category: Brand strategy

Is it Time for a New Website?

If you ask a car salesperson if it’s time for a new car, they are going to tell you “of course!” without even looking at what you are driving – this will probably be true if you ask the salesperson of a web design agency if it’s time for you to get a new website! But if you ask a designer, a developer, or a marketer at the same agency you will get different answers – so how do you know if it’s really the right time to invest in a new website or refresh your existing site? There are a few benchmarks you can check your website against to see if it’s ready for an update, or if it’s already in peak condition.

  1. Is your site user-friendly?

In 2006, having a user-friendly website meant having one that you could use on any browser. Ten years on it was about having a mobile responsive website that could be used on any device. Now accessibility is the benchmark we are measuring the internet against. If your website isn’t inclusive and meeting basic accessibility criteria, it is showing its age!

  1. Does it match your business branding and messaging?

If the main message of your business has evolved, or the industry you are working in is talking about things differently, then it’s time to at least address the content of your website. Your photos, imagery and branding should also be assessed to make sure they are showing your business in the best possible light.

  1. Do you dread updating your website?

Content Management Systems (CMS) like WordPress, Magento, Joomla, Drupal, Shopify and all of their friends are constantly being updated, so if making basic changes to your website is costly, time-consuming or just plain clunky and awkward, it could be time to get an update.

  1. Is your website performing at its best?

Your next checkpoint involves digging into your statistics. If your traffic is less than it used to be, or your conversion rate has started to decline then something is wrong. These symptoms are not necessarily going to be cured by a new website, but they are not to be ignored. It’s time to put your detective hat on and start to investigate what’s going wrong and how you can solve it.

  1. What are your competitors up to?

While your detective hat is on, have a snoop on your competitors’ websites! Have they redesigned their site recently, or given their brand a facelift? If so, what changes have they implemented?  If not, what are they talking about and what types of content are they using? Of course, it’s not a substitute for real market research, but it’s better than none at all!

If you are still on the fence, there is a simple test – do you cringe at the thought of your customers going to your website, or do you beam with pride and encourage people to head there whenever you can? An honest answer to this question will tell you all you need to know.

Are you feeling inspired and thinking of injecting some fresh thinking into your website, or creating a new one from scratch? Get in touch with our team and find out how we can help. Contact us here. 

Energise Your Business With Fresh Thinking in 2023

As another year kicks off, with another set of January sales, and another year of well meaning resolutions, what’s going to be different for your business this year?

Whether your working paradigm has completely changed over the last few years, or stayed rigidly the same, the new year is always an opportunity for reappraisal and setting some development goals for your brand, marketing and communications.

Continue Creating

Let’s be honest, it’s unlikely you are alone in your niche. Other companies will provide products or services that, while not as good as yours, speak to the basic needs of your audience. So how do you differentiate?

Creativity

There may be ten companies who do a version of what you do, and while things like price, insight and proof all matter, if you can’t grab attention then it’s harder to get that information in front of your prospects.

Create a table, list your competitor set in the first column and look at all the ways they present online or in print. This gives you a handy overview of what your competitors all do, allowing you space to differentiate, but also a series of jumping off points, how can you take the ideas one step further, how can you make something that catches the eye visually or with a bolder set of words?

People Preferences

2023 will see a continued interest by consumers into the operations and ideals of the brands and businesses they buy from.

Whether it’s the security of personal data, recruitment policies, working practices or the sustainability systems, CSR (Corporate Social Responsibility) should be a clear part of your offering to customers and figure clearly in your communications.

Sustainability in particular offers a broad range of opportunities to differentiate yourself from competitors. Where do your materials come from? How can they be recycled or disposed of responsibly? What’s your roadmap towards increased sustainability?

Having an open conversation about the impact your business has on the environment (and all businesses do impact on the environment) allows you to align what you’re doing today with an idealised future that your audience are also invested in.

Video Viewership

As internet speeds continue to grow, and more of your audience has more reliable internet, video content is becoming more and more popular and as a tool for engagement, it’s second to none. It can also be expensive, so how do you get good ROI on video content?

Make 2023 the year you start to use regular video content and make sure you repurpose it effectively.

Film a main video, whether you do this yourself or with a production outfit, this video will be broken out into multiple forms. The first, and easiest of which are social media snippets, little extracts that go on your social media channels to drive people into the main video.

Next use some of your video script, or a transcript of your video, to create a blog on your site and in the conclusion link to the full video.  Where appropriate you can also take the audio from your video and post it to social audio sites, such as Clubhouse, with other links such as the video and your site. 

The more you repurpose video content to create new streams for the audience to grow their awareness, the better your ROI.

Niche Interests

More than ever 2023 will be a year for businesses to not just have their commercial niche but start to explore their marketing niche. 

Whether you do that through comms, imagery, CSR, video or audio, don’t just set your business apart with what you offer but also how you talk about it and the method you use to communicate with your audience.

And remember there’s support available to help you at every stage if needed. If you’re interested in talking to our team about how we could help you energise your business with fresh thinking in 2023 we’d love to hear from you. Contact us here for more information or give us a call on 01600 891525.

How do you include Halloween in your marketing plan?

It’s October, the summer is over but it’s a little early for festive cheer, so what better way to fill the gap in your marketing plan than with a Halloween themed campaign? It sounds good, but for many small business owners it can seem a bit uncomfortable – how on earth could they link their business with Halloween? And why should they bother?

Simply because you can. Marketing for small businesses can get stale quickly with repetitive, predictable campaigns. By keeping your marketing flexible, and reacting to the season you can keep things fresh, and keep your customers engaged all year round. With that in mind, here are our top tips for a scarily good Halloween marketing campaign.

  1. Keep it simple

If you are a small business, focusing on B2B clients, don’t spend time trying to work out how to make all of your service offerings sound spooky! As you would with any campaign, keep the plan focused.  For instance, if you are an accountant, you could just plan around ‘making tax less scary’; or if you build websites you could offer one ‘horribly good’ deal for the week.

The same goes for B2C like hospitality and retail businesses. If you are a restaurant owner, you could have a spooky-themed menu for one week, or some Halloween themed cocktails; or in a retail store you could choose one small group of products to promote using your Halloween theme…which brings us nicely to…

  1. Choose a theme

No, Halloween is not a theme – it’s too broad!  If you choose a more specific theme, like scary movies, or Frankenstein’s monster, or even pumpkins – it will help all of the planning go a lot quicker and help you create a more coherent campaign. Step one is what you are promoting, step two is how you’ll promote it.

  1. Don’t just decorate your campaign

Don’t limit the Halloween theme to your campaign-related graphics and print work or it will feel completely out of step with your brand. If you have a physical location that customers come to, like a shop or restaurant, then get to work on the Halloween décor. If you are online only, you can get creative with your social media graphics, website banners, or even a temporary themed logo or profile picture. By spreading the theme subtly across all of your marketing, you will make it feel less jarring and more part of the bigger plan.

  1. Plan where and when to reach people

The next step is to plan out your campaign and include all of your marketing channels (e.g. social, email, video, website, direct mail, POS etc.) then plan the frequency of contact on each. Don’t go overboard with lots of extra posts or emails as you’ll frighten more people away than you’ll attract.

  1. Get creative

Just because Halloween isn’t an event that you automatically associate with your business, doesn’t mean you can’t have some fun with it! Halloween is a fun time of year when you can get away with things being a little messy, so embrace it and test out some fun new ways to market your products.

If you’d like to speak to one of our team about how we could help you create a spooktacular Halloween marketing campaign, you can get in touch here. Alternatively, pick up the phone and call us on 01600 891525 – we’d love to hear from you!

 

Six Sizzling Summertime Marketing Ideas to Grow your Business

Hospitality and retail businesses love the summer – when the weather is good people go out and spend money. Even when it’s not good, they make the most of days off and bank holidays and, hopefully, these industries reap the benefits.  For B2B and service-based businesses, it can be a less exciting time!  When people take holidays and spend fewer collective hours at work it can be a slow time for small B2B businesses.

So what can we do to encourage people to come in from the sunshine and give their time and money to your business, whatever industry you are in?

  1. Welcome the Summer

Instead of trying to pretend people aren’t going on holiday, embrace the fact they are travelling!  People are excited to go to different places again after too long stuck at home in lockdown, so get excited with them.  Find fun ways to encourage them to engage with you – like photo competitions. Imagine getting them to take photos of your product or logo in new places.  Not only will it help to get your customers excited, but it will also help you to create your content for the whole summer months.

  1. Get Retro and Go Offline

If people are spending less time online because of the summer sun, then find them in other places.  Send them something fun through the post, a little gift, a thank you card, a gift voucher – something to make them smile.  Get creative with print advertising and get your business seen in the ‘real world’ where your customers will be.

  1. Make it a Big Event

Have you heard?  We can meet face-to-face now!  It’s been so long that it can be easy to think that any old event will do, but try to think outside the box.  ‘Drinks and nibbles with slides’ is not going to cut it – get people excited and give them a fun reason to come and see you in person again.

  1. Add Some Summer Value

The cost of living crisis is hitting us all and your customers might well be looking to reign in their spending so a discount or offer may be a welcome way to encourage them to make that purchase. But whilst your customers will be looking for the best deals to save pennies, being the cheapest won’t necessarily win you the customer. Consider how you can add value beyond ‘summer sales’ and posters with thermometers on them! 

  1. Make the Most of Your Customers

It’s easier to sell to someone you’ve already sold to, so treat your current customers like royalty with exclusive offers, downloads, content, giveaways or events that spoil them.  Show them you haven’t forgotten them just because the sun is shining and target them with a loyalty campaign.

  1. Make the Most of Referrals

Testimonials and case studies are tried and tested ways of creating trust in potential customers, but they can take a lot of effort to generate.  Word-of-mouth recommendations have a much shorter ROI and can be accomplished with a single campaign.  Encourage your current customers to recommend you to their peers in exchange for a small reward.

If you think your business would benefit from some marketing support this summer we’d love to hear from you! You can email info@limegreenmarketing.co.uk or pick up the phone and call us on 01600 891525.

Top Graphic Design Tips for Small Businesses

Design is probably not a priority for your business, but it should be. In fact, graphic design should be vital. It is what can make your business stand out from all the others. Without design there would be no logo for your company; your website would look boring; the packaging for your product will be overlooked. All in all, design is rather important.

For small businesses, design can present some challenges that may not be a problem for larger companies – for instance, budget size. Steve Jobs reportedly spent $100,000 for the Apple logo; this is a luxury that not every business has. However smaller bank balances do not mean that you cannot compete with the big boys.

Here are a few tips that you can take away to make sure that you get the most out of your graphic designs:

THE OBJECTIVE

Do not go into any design project without knowing exactly what you want to achieve. A clear objective is key to a successful design. What is it you are aiming for: raising brand awareness? Increase website traffic? Increase profits? Who is your target audience?  If you know what you are trying to achieve, you will be able to assess if the finished product has met your goals.

THE DESIGN

Now that you have your objectives, you can work on the design.  Here are some tips for ensuring it is a success.

Design trends – look at current trends and watch how this can change to keep your brand up to date. For example, popular trends this year include muted colours and clever typography.

Colours – try to keep the number of different ones used to a minimum; and if you have brand colours, make sure that you use them.

Colours can have meanings, e.g., green tends to be associated with health, growth and nature, so depending on your message, you could find a colour to match the theme of your design.

Fonts – like colours, do not use too many different fonts. By sticking with a couple, making sure they are the same as your brand usually uses, and ensuring that they are easy to read, your design is more likely to be successful.

Keep it simple – this does not mean plain. As the saying goes: less is more. Stick with clean lines and try not to add any unnecessary words or images; remember that every element must have a purpose in great design.

White space – do not think of this as empty space, use it to your advantage. Pick an image for the background; a colour or pattern; or even incorporate white space into your logo. By ensuring there is plenty of space around your message, you will make it easier to read.

BE INSPIRED

Looking at the designs of larger businesses can be beneficial.  Companies like Apple, Nike, McDonalds, have millions to spend on their design work and keeping up with the latest trends, so take a look at what they are doing and see if it inspires your work.

USE TOOLS

Hiring a Graphic Designer would be ideal, however, some budgets may not be able to stretch to that, so take a look at the online tools that are available to help you do it yourself. From photos to software, there are plenty of resources that can help small businesses produce high-quality designs and graphics.

Alternatively, if you’re looking for something bespoke and original, get in touch with our team and discuss your requirements. Contact us here or pick up the phone and talk to us on 01600 891525.

Unlocking The Mystery of Social Media Marketing

Why are there so many social media platforms? How do you know which is the right one for your business? Should you pay to boost your content? 

 

Social media can seem mysterious to the business person who wants to use it for promoting their business. But much of what they do can be demystified with the three A’s, attention, audience and assessment.

Social media networks, like the news networks before them, are focussed on attention. Specifically, getting long bouts of attention from users. We hear a lot about how social media is ruining attention spans with short blips of content, but users can spend hours a week, if not a day, scrolling through the endless stream of content.

With your business posts you are looking to interrupt this stream with something that grabs the attention. This doesn’t have to be something outlandish or shocking, it can simply be something that stands out for your audience. 

Depending on the social media network the audience may be seeing things about their friends and family circle, the celebrities they follow, their interests. Then there’s your post, what can you do to make yourself seem different to these other posts? How can you annex some attention?

A core part of attention is interest, when you’re establishing your social media presence you want to do so where your interested audience is.

 

This can vary by industry and social media platform so it always requires some research before you start but a key indicator is to do some competitor analysis. Where are businesses like yours set up on social media? What does their follower audience look like?

This will give you an idea of what is working but it also gives you a basis from which to ask, does this audience exist somewhere else where my competitor doesn’t have a presence? Can you be first to contact an audience via a different channel? This certainly gives you an opportunity to find new customers and clients. 

Once you’ve thought about how to grab attention and who to aim it at, you should engage in continual assessment of your posts.

Look at what gets engagement and what doesn’t. When you pay to boost posts, how do the results compare with your expectations? Were the results bad, or your expectations high?

You will never stop assessing your posts, measuring them, understanding what performs and what doesn’t. 

 

The idea that there is some concrete formula that will see you right for social posts, that will bring business flooding in every time, is a fallacy. The networks themselves change modelling and algorithms on a frequent enough basis that any formula would be short term, but what they cannot change is what an audience is looking for on social media. 

Define your audience, talk to them in a way that differs from the rest of the content they’re encountering and keep assessing what you do to ensure you maximise your potential, that you explore new ideas and give your audience a reason and opportunities to connect, engage and do business with you.

If you’d like a hand solving the mystery of social media marketing, then get in touch and we’ll work it out together.

A Step By Step Guide to Outsourcing to a Marketing Agency

Like hiring staff, outsourcing is never an easy decision for a business owner to make – there are lots of things to weigh up and consider.  So when you do finally decide to take the plunge and outsource to a marketing agency, it’s worth making sure you are doing everything you can to make the partnership a success.

STEP 1. Decide what you will be outsourcing

As well as defining your budget you need to decide what marketing you can (and should) keep inhouse.  It’s important to be realistic about your resources and your talents.  If you aren’t sure what you can handle, then you should be honest about this when you start to engage with agencies.

STEP 2. Choose your stakeholders

The easiest way to get the best out of your relationship with an agency is to make it clear who will interact with them and who will be required to approve budgets, outputs and anything else.  Clearly defined roles are key to success so nail it down before you do anything else.

STEP 3. Choose the best agency for YOUR business

Just because an agency is the biggest in your city, or has won the most awards, does not mean that they are the right agency for your business.  When you are hiring staff you have criteria that an interviewee must meet, so set similar pointers before you interview an agency.  Engage with a few companies and choose one that you feel a connection with, that you trust with your brand, and that offers the services that you need.

STEP 4. Set Expectations

If you’ve told your agency that you want to increase your social media presence and then you end the contract with them because your sales are the same…you are at fault.  You need to set expectations for what you would like to see done, and what results you would like to see from that work (these may not marry up, but a good agency will advise you on strategy…we’ll get to that in Step 5!).

STEP 5: Make the contract strategy driven instead of task driven

Tasks checked off a to do list is not going to generate business.  If your agency knows why they are doing something, what the goals are, then it will be much more effective.  A good agency will help you create a strategy and plan the actions to achieve it rather than taking a list of actions with no reason.

STEP 6: Keep on top of the results

Reviewing the results of marketing efforts is crucial to the success of any team – inhouse or outsourced.  An agency will be able to report on everything in detail that they were involved in to show what worked, and what didn’t so your next marketing decisions can be evidence based.

Finally – Have respect for the agency

The team members within a good marketing agency live and breathe their profession, so if they advise you that your ideas for a campaign will not bring good results, don’t dismiss them before hearing their reasons.  Respect that you have brought in experts who know more than you and listen to their suggestions.

After all to quote Steve Jobs…

Great things in business are never done by one person; they’re done by a team of people.

If you’re interested in talking to our team about how we could help you step up your marketing in the second half of 2021 we’d love to hear from you. Contact us here for more information or give us a call on 01600 891525.

 

The Value of Clear and Consistent Marketing

Have you ever wondered why the Coca-Cola logo has remained largely unchanged since 1887?

 

Consistency is vital to the success of marketing, and there are few better examples than the world’s number one soft drink brand.  So what is it about a consistent approach to marketing that delivers so much value for your business?

Whatever size your business is, your brand is one of your most important assets because it is the personification of your business.  It gives your organisation a look, a feel and a tone of voice that, in turn, create an impression in the mind of your target market.  By using the same design and imagery wherever a customer is likely to come across your business, you ensure that they recognise your company every time they see you.

Brand recognition is perhaps the most obvious and important value that comes from consistency in your marketing. 

 

By seeing the same look over and over again, the visual elements of your marketing become ingrained in the minds of consumers, and they are more likely to remember your brand and recognise it when they come across it on different channels.

This recognition through the use of consistent marketing helps to make you more visible to your customers and can help to create customer loyalty.  It also helps to build credibility and a trustworthy reputation.  If customers have the same experience every time they come in contact with your brand, they are more likely to trust your business and invest in it.

Maintaining a uniform visual aesthetic is not the only important aspect of marketing consistency, voice and tone are just as valuable in creating trust and generating sales.

“Many factors contribute to a brand’s success, but perhaps one of the most valuable is content consistency. From social media and blogging to responding to customer reviews and replying to emails, your content needs to maintain a consistent voice, tone and style.” Forbes

In other words, a company must be consistent across the brand experience. 

 

To continue with the example we used at the start of this article, you never open a bottle of Coca-Cola and wonder what it will taste like this time – brand consistency ensures that it is always the same, no matter what country you are in. 

Or if you were told that a restaurant had ‘wholesome values’ and then were snapped at by a waitress wearing something more appropriate for a nightclub than a family restaurant, the entire illusion of the brand would crumble for you.  If instead someone dressed appropriately, approached you with politeness and courtesy, your confidence in the brand would grow.  Marketing consistency has to continue through every aspect of a business to be effective.

It takes effort, but it’s worth it. 

Clear and consistent marketing will help your business to communicate with the people you need to reach across all the media that you use.  

 

All aspects of your marketing will start working together so that your business becomes visible and recognisable, driving customers to respond positively to your brand.

Learn more about How LimeGreen Marketing can help you to be clear and consistent in your marketing here and if you’re interested in talking to our team contact us here or give us a call on 01600 891525.

 

The 3 Core Elements of a Successful Brand Strategy

Your brand is more than your logo or your name; it should be the whole experience that your customers and potential customers receive when they come in contact with your business.  Your brand strategy is the definition of what your organisation stands for – its values, the promises you make to your customers, and the personality that you deliver your work with.  Yes, it includes your colours, fonts and logo, but it also has something more than these aesthetic elements, it has your tone of voice, attitude and identity. 

A successful brand strategy is the key to you being able to communicate more effectively with your customers and potential customers.  It should direct all of your interactions with them, and shape how you are perceived in the marketplace.  You should carry out a brand strategy as the very first stage in setting up your business – before you even come up with a company name as it can inform all of the decisions you make from day one.  So what are the core elements of a successful brand strategy?

  1. Your Target Customer

It is the crux of all marketing and sales techniques – it’s easier to hit a target if you know where it is!  In order to build a brand strategy, you need to know who it is supposed to appeal to.  You should know what your customer needs, and how you solve that problem. 

There are many ways of defining your target customer.  Some businesses like to focus on an area of interest, or a geographic location, whereas others define one or more very detailed customer avatars.  If you are already trading, look back at your customers to date and use what you know about them to help inform your strategy going forward.

  1. Your Competition

Who are your customers considering alongside you?  Who are you being measured against? Once you know this you can look at how your competitors are positioning themselves in the marketplace and make decisions on where you measure against them.  Will you stand out or blend in?  What sets you apart?  Remember, you don’t need to focus only on your local market, look at your national competitors to see how they are positioning themselves.

  1. You

The final element is the biggest of all – who are you?  In order to create a successful brand strategy, you need some self-awareness regarding your business and its products or services.  This should include the absolute basic information about what your business does and how it does it, as well as more ‘intangible’ information, for instance, the emotional benefits that your business provides.

Brand Strategies tend to include your brand story, and positioning statements that will inform how your staff speak to your customers and how you interact with people on social media and other public forums.  All of these things are developed through a combination of knowing and understanding your target customer, your competition, and your business.  So start with the basics and it will grow from there.

If you’re interested in talking to our team about how we could help you create a winning brand strategy we’d love to hear from you. Contact us at info@limegreenmarketing.co.uk or give us a call on 01600 891525.